Refund policy

At HikariGoods, customer satisfaction is our priority.

We offer a 30-day free return and refund policy, giving you peace of mind with every purchase.

Eligibility for Returns

• Items must be returned within 30 days of delivery
• Products must be unused, unworn, and in original packaging
• Proof of purchase is required

Non-Returnable Items

• Items damaged due to misuse
• Final sale or promotional clearance items (if applicable)

Return Process

1. Contact us at support@HikariGoods.store
2. Provide your order number and reason for return
3. Receive return instructions from our team
4. Ship the item back following our guidance

Refunds

• Once your return is received and inspected, we will notify you
• Approved refunds are processed within 5–10 business days
• Refunds are issued to the original payment method

Exchanges

We currently do not offer direct exchanges. Please return the item and place a new order.